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Returns & Refunds

How can I return products which I no longer want?
If you've simply changed your mind or are not satisfied with your ordered product, you can return it and receive its paid value in 30 days from the date of the acquisition.
Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment.
Naturally, the product must be in the original qualitative condition in order to be sold again further on.
Products containing glass (i.e. paintings with glass, glass lamps etc.) must be packed accordingly and sent with an additional insurance which can be made at any courier service. Generally, such insurance represents 1-2% from the stated value of the product, but this insurance reimburses the client if the product is damaged during transportation.
Our company does not claim responsibility in no way for any damages or breakages during transportation and we will not reimburse the requested amounts if the product sent for reimbursement is not in a good condition.
However, this aspect does not affect the statutory right of returning inaccurate products or products showing faults.

In order to return an on-line order, please follow the instructions below:
1. Inform us about your intention of return. As such, please fill in the Return Form or send us an e-mail at Customer Support at customer@mindtheg.com.

2. Please send the products from the returned order at the following address:
Piata Marasesti 13
Tirgu-Mures, 540327

3. The transportation costs concerning products returned to us are the responsibility of the client. We are not obliged to reimburse you the amount for the returned products until the said products do not arrive at our office or until we do not have a clear proof that such products have been sent towards us. We recommend you to use a courier service which allows the tracking of the package in order to avoid any problems concerning the possible loss/ misplacing of the products.

What happens next?
Supposing you have chosen to return the products to us in the terms above-established, we commit to fully reimburse you with the value of the order. The counter value will be paid using the same method of payment which you have chosen for the initial acquisition in term of 14 calendar days from the date when the returned products were received. In the cases of products collected by us, the reimbursement will be made in 14 days from the date when the returned products were received.
Please note that these rights of return do not apply in the following situations: a) Custom-made products or designed at the special request of the client; b) Any products damaged due to the fault of the client.

If you wish to replace a product for the same value, please contact the Customer Support which will help you with the necessary steps. You will be asked to place a new order and to send us the products you wish to replace.